I: Cancellation Policy

This policy defines how to handle cancellations of General Booking

Standard Rate policy: If cancelled or modified up to 30 days before date of arrival, 1 night will be charged.
If cancelled or modified later, 100% percent of the total reservation will be charged.
In case of no-show, the total price of the reservation will be charged.

In all other circumstances whereby a prepayment % has been agreed to (such as Early Bird Rate) by both parties and paid at time of booking or anytime thereafter, the prepayment is non-refundable.


II: Non-refundable Rate bookings, offers and coupon codes

Whereby a user selects a non-refundable rate and OR, purchases an offer and OR makes use of Coupon codes that may be sent through our preferred client email program or any other distribution method, the policy to follow is:
If cancelled, modified or in case of no-show, the total price of the reservation will be charged.

III: Terms and Conditions

Non-refundable bookings charged full price upon booking.

Cancellation Policy This policy defines how to handle cancellations of General Booking.

If cancelled or modified up to 30 days before date of arrival, 1 night will be charged.
If cancelled or modified later, 100% percent of the total reservation will be charged.
In case of no-show, the total price of the reservation will be charged.

Prepayment

In all other circumstances whereby a prepayment % has been agreed to by both parties and paid at time of booking, the prepayment is non-refundable. Any outstanding balances due for the reservation shall be paid 1 month prior to arrival.

For larger transactions whereby payment instalments have been agreed to over and above the initial deposit payment to secure reservation, processing charges will be incurred by the customer in case of cancellation and refund of such instalment payments. The processing charge to refund that instalment amounts to 4% and shall only constitute the original amount received by us in Euros. The amount you are refunded may be less than the amount paid to us initially due to processing charges as well as currency exchange rates. This is a risk you are accepting when you accept this option. You also agree to effect payments on the dates agreed to at reservation time for any instalments. Failure to pay such instalment within 48 hours of the dates agreed to shall cancel the reservation instantly.

We encourage guests to take an insurance to cover them in case they cannot travel.

Non-refundable rates, offers and Coupon codes

Whereby a user selects a non-refundable rate and OR, purchases an offer/discounted offer and OR makes use of Coupon codes that we may send out through our preferred client email program, the policy followed is:
If cancelled, modified or in case of no-show, the total price of the reservation will be charged.

Refundable Damage Deposit

A damage deposit of €200 is due on your arrival at the apartment either in Cash or credit card authorisation and will be refunded to you on your last day. Credit card authorisations may take 2-4 weeks to clear depending on your credit card issuing bank. Longer stays may require a higher damage deposit and shall be communicated to you via email.

Credit Card payments

For payments effected by credit cards we may be required by our credit card processing bank to provide a copy of Credit card holder identity document such as passport, driving license or national identity card. Bookings must be made in the name of the credit card holder. In case where a free cancellation booking option is selected, a preauthorisation of [PRICE] shall be made on the credit card to ensure that it is valid.

Check-in

Check-in is between 14:30 and 22:30. Check in after 22:30 is considered as late check in and a €25 fee applies. Check in after 01:30 am incurs €40 fee

Checkout

Checkout is between 7 and 10am. Please inform us earlier if you intend to leave during the night. We always meet guests prior to their departure to ensure a satisfactory stay.
The client shall inform the lessor of their time of departure so that checkout shall be arranged at any mutually agreeable time and property inspected prior to departure. Vacating the property without notifying and meeting the lessor for inspection of the property shall constitute breach of this agreement and forfeit the damage deposit in full and lessee shall be liable to any other damages found on the premises.
Should you desire additional housekeeping during your stay, this is possible at a fee of €40. Supplementary bath towels may be had for €1.50 each.

Late night disturbance fee:

Should we need to call at the apartments between 23:00 and 07:00 for reasons other than check-in and in particular due to negligence of the guest or any other circumstances which responsibility does not fall within our remit, a late night disturbance fee of €75 applies and shall be debited from the damage deposit.

Children and Extra Bed Policy

This policy defines the possibility of accommodating children and the availability of extra beds.
All children are welcome. One child under 3 years stays free of charge in a child's cot/crib. The maximum number of children's cots/cribs in an apartment is 1. The maximum age of children that can stay for free in an apartment is 3 years of age.
Internet WiFi is available in all areas and is free of charge.

Email confirmation

Clients should inform the Accommodation prior to their arrival the estimated time they plan to check in. Please note that if you are taking a bus, your arrival time at the property may be late. We kindly ask you to inform us how you plan to travel so that we may take this into consideration. Cab service is available at a fee.

Utilities Allowance

Each customer is provided with a stipulated allowance to cover general utilities usage while at the apartment. Should this allowance be consumed, additional electricity cards of €10 or €20 may be purchased directly from us. Between November - March, the utility allowance provided is reduced to 20kwh daily to reflect the discounted rates. Should you wish to have additional heating allowance, you may purchase it at time of booking or on site when you arrive. Once utility allowance is used up, the supply is cut. Each utility meter is visible and remaining allowance can be checked at any time you desire.

Damages

Any damages and breakages during clients’ stay will be charged. A refundable damage deposit of €250 is required at arrival and refunded prior to departure together with a passport copy. We may ask for your credit card details on arrival as a security in case of damages. An inventory is available to confirm the cost of an item. Should an item not be present on the inventory for any reason whatsoever, the cost of its closest replacement will be charged.

Gas heaters maybe provided at a cost of €22 euros per tank.

Keys: You are supplied 2 sets of keys on arrival. Lost keys incur €5 fee per set.
A standard lease agreement will be required to be signed on your arrival.

Currency

The currency shown for each property is in Euros and you will be charged in Euros. Any other currency conversion feature on the website is for reference purposes only and unless otherwise informed, you shall be billed the amount shown in Euros. Prices shown in other currencies than Euros may change from one day to another as well as the base price in Euros according to the inventory available.