A question, more info? Please use our contact form

Rental and General Terms and Conditions
1. DEFINITIONS
1.1 Tenant: a natural or legal person who enters into a rental contract with the lessor for the offered holiday home for a particular time period and has paid the agreed rental price to the lessor.
1.2. Co-tenant: person(s) who stay at the accommodation with the (main) tenant
1.3. Lessor: the party who rents the accommodation to the tenant
1.4. The contract: the fixed-term rental agreement between the lessor and tenant for the holiday home
1.5. The Rental and General Terms: the general (rental) conditions regarding the rental of the holiday home (between the lessor and the tenant)
1.6 Booking form: the form on which the tenant enters all the required details for making a rental booking for the holiday home.
1.7. Accommodation: the holiday home (Vakantiewoning Allongueroye) only for rent for holiday purposes.
1.8. Rental fee: the basic rent including any deductions and supplementary charges
1.9. Deposit: a sum that is charged when making a reservation as an advance for any damages caused by the tenant during the stay.
1.10. Booking fees: may be charged for each booking
1.11. Arrival and departure time: the times agreed between the tenant and the lessor
1.12. The website is at the following address: www.allongueroye.be
2. Applicability of the general (rental) terms
2.1 These Rental and General Terms apply to the contract and all offers and agreements made with the tenant, as well for their services, unless explicitly agreed otherwise by the parties
2.2 The rental and general terms are available to the tenant for concluding the contract on the website www.allongueroye.be
3. Contract
The holiday home can only be booked via the website www.allongueroye.be
3.1. Online booking and payment terms
3.2. A preliminary contract comes into effect between the lessor and tenant by booking the holiday home offered on the website if :
a) the tenant accepts the Rental and General Terms of www.allongueroye.be.
b) the tenant enters all the required details on the online booking form
3.3. Every booking request received via the website is confirmed by the lessor to the tenant by e-mail. This means that the booking has been received and is being processed. At that time, the booking is binding for the tenant.
3.4. After receipt, the lessor checks the correctness of the booking and verifies the availability of the holiday home in question. If the booking is correct and if the holiday home is available, the tenant receives an e-mail with a confirmation that states that the holiday home is available during which period and at what price.
3.5. The tenant should then check that the confirmation is correct. Mistakes must be notified at the latest within 24 hours of receipt of the confirmation.
3.6. The tenant has to make 30% of the payment (rent and deposit) immediately (at the latest within 8 days) and to use one of the payment methods detailed on the confirmation. At last 45 days before the start of the renting period, the rest of the invoice has to be paid (rent as well as the deposit)
3.7. As soon as this sum (30%) has been definitively received on the lessor’s account, the contract is no longer preliminary (see 3.2) but confirmed.
3.8. If the tenant does not pay 30% of the invoice within 8 days, then it is not yet legally binding. The lessor then reserves the right to agree a preliminary contact for the holiday home with a different interested party.
3.9. If the tenant does not receive a receipt confirmation within 48 hours of sending, it is possible that the booking has not worked correctly and the tenant should contact the lessor once again by e-mail, otherwise the booking cannot be validated later.
3.10. The deposit will be included in the invoice, payment is due together with the rest of the rent within 45 days before the start of the renting period. The lessor will arrange the transfer of the key directly or with the local representative nearby. Afterwards, if the key is returned directly or to the local representative, the deposit will be transferred to the account of the tenant (possibly in deduction of costs if something is wrong) within 14 days.
USAGE
The contract is for the rental of a holiday home.
The holiday home may only be used by the maximum number of persons it is set up for (6 adults and 2 children maximum). The inventory is provided accordingly.
The lessor is entitled to refuse the booking without stating reasons.
The legal right of withdrawal (time for consideration) does not apply to the contract.
DEPOSIT
The owner charges the tenant with a deposit of €300,00. The deposit is payable: 30 % at the booking, and 70 %at last 45 days before the start of the renting period (together with the amount that not yet is being payed). The lessor or local representative will check the holiday home after departure.
The deposit is returned to the tenant within 14 days by transferring to his account, after subtracting any costs for damages, faults and/or missing items, or disproportionately high energy usage. The deduction is gauged by the owner appropriately.
BOOKING FEES
The tenant is not charged with a booking fee if booked at www.allongueroye.be
CANCELLATION OR AMENDMENT
4.1 Cancellation by the tenant: Look at Cancellation policy
4.2 Cancellation by the lessor
4.2.1. In the case of force majeure or unforeseen circumstances, the lessor can cancel the reservation. Such circumstances include for example:
a) if the holiday home is no longer suitable for rental at no fault of the lessor (e.g. water damage, fire etc.)
b) if the holiday home can no longer be rented owing to the sudden sale of the accommodation by the lessor, double booking or insolvency of the lessor.
4.2.2. The lessor must notify the tenant in writing without delay, specifying the reasons.
4.2.3. The owner reimburses the already paid rental sum within 14 days of notification of the cancellation, without further damages, to the account of the tenant.
4.2.4. The lessor is not liable under any circumstances for the costs of any services booked by the tenant and co-tenants themselves (such as flight tickets, rental cars, ferry tickets, bus trips etc.)
4.3. Contract amendments
4.3.1. After issuing the invoice, the tenant cannot make any further changes to the booking
4.3.2. If a co-tenant from the group is unable to join, the free space can be passed on to another person, provided all the conditions of the contract are fulfilled.
4.3.3. If a further co-tenant is added, it may incur supplementary charges.
4.3.4. If the tenant is unable to stay, the free space can be passed on to another person. In this case, the booking is transferred to this other person. The conditions outlined in “Transferring the booking” in articles 4.3.5 and 4.3.6 apply to such a change.
4.3.5. If the booking is transferred completely to another group, the lessor can change the booking if the change is approved. The lessor can decline the transfer of the reservation to another group without specifying the reasons.
4.3.6. The following procedure applies to this: the (main) tenant informs the lessor of the transfer in writing. The already paid rent is considered as paid by the party taking over the booking. The transferring party and the party taking over sort this out between themselves.
If the lessor declines the other group, no compensation is owed to the tenant, also regarding rent already received.
5. RENT AND PAYMENT
The invoice must be paid for 30% by the (main) tenant within 8 calendar days from the date of issue of the electronic invoice. This is in accordance with articles 3.5 to 3.10. The complete invoice (including deposit) has to be paid at last 45 days before de start of the renting period.
5.1. The stated prices are per week, mid-week or weekend. It is possible to make a request for a specific number of nights, but it must be a minimum of 2 consecutive nights.
5.2. Unless agreed otherwise, the invoice is made :– based on the rental price for the holiday house stated at the time of confirmation– including VAT– including booking fees– including the deposit, to be returned after your stay within 14 days.– including any due tourist tax
Final cleaning, tourist tax, any ordered cloth/towel sets and deposit are included in the calculated price.
Not included in the price estimate:Electricity: 0.35 € per KWhWater: 5 € per M3Gas: 4 € per M3
These costs are settled after your stay (with the deposit). The deposit (minus costs/damages) will be refunded to the account specified within 14 days.
When booking, an advance of 30% has to be paid within 8 days, the balance of 70% will be paid six weeks before arrival.
5.3 The exact details of the fees due on arrival are stated on the website. It is possible that the costs change between booking the holiday home and arrival or that new governmental fees become applicable. The fees applicable at the time of arrival are valid. The lessor is not responsible for such changes and cannot influence them.
5.4 If exceeding the agreed payment deadline, the tenant is considered to be in default without the lessor needing to send a notification.
5.5 As soon as the tenant is in default, the lessor is entitled to cancel the contract. The tenant does not owe any cancellation costs in that case.
5.6 If arrival is later or if the stay at the vacation house is curtailed, the full rental fee is still due.
6. ACCOMMODATION, USE AND SMOKING PROHIBITION
6.1 Condition of the holiday home and type of use
6.1.1. The holiday home is handed over to the tenant and co-tenants in a good state of maintenance. Should the tenant find this is not the case, it must be notified without delay.
6.1.2. The tenant is obliged to check and to treat the rental property and its inventory carefully. On departure, the tenant must leave the rental property clean and tidy. Crockery should be returned to the correct cupboards clean and dry. Moved furniture must be put back in its original position. Any damages, defects or missing items must be notified to the representative before departure.
6.1.3. If the holiday home is not left clean or damage has occurred to the inventory, part of the deposit can be withheld in accordance with article 3.10.
6.1.4. The holiday home may only be used for holiday purposes, unless agreed otherwise specifically in writing. Use of the holiday home by one or more of the guests for work purposes is not a holiday purpose, regardless of whether it is paid or unpaid work or whether it is in the context of employment.
6.1.5. Smoking is prohibited in the holiday home. Contraventions incur a penalty charge.
The holiday home is fitted with smoke alarms. If the smoking prohibition is contravened, the local police will be notified. The holiday home is a smoke-free zone.
If one contravenes the smoking prohibition, the contract is cancelled without notice and access to the holiday home is no longer permitted for the rest of the stay.
The lessor does not owe the tenant any compensation in such a case, also not regarding rental payments already received.
If a fire breaks out due to negligence, the tenant is liable for the damage.
The additional cleaning costs incurred by contravening the smoking prohibition are deducted from the deposit.
The tenant may never light a barbecue on terrace or balcony (wood), because of the risk of fire. Stove may not burn day and night (only at daytime).
6.2. Maximum number of persons/visitors permitted
6.2.1. Use of the booked holiday home by more than the permissible maximum number of persons (including children), as specified on the website and on the booking confirmation, is not permitted. In this case, the lessor can refuse the further tenant(s) access to the villa. The lessee cannot claim any compensation.
6.2.2. The (main) tenant bears the full responsibility for all the persons present at the house during the contract period.
6.3. Closed rooms
It is not permitted to open rooms or closets in the holiday home that are closed off.
6.4 Leaving the holiday home
When leaving the holiday home, even for a short period, it must be fully locked. In case of theft or loss of items after neglecting to lock the holiday home, the tenant is liable for resulting damages.
6.5 Arrival at the holiday home and departure
Arrival and departures take place on the dates stated on the booking confirmation. The tenant can check into the holiday home on arrival day between from16.00 hrs.
Departure is till 11.00 a.m.
On arrival, the (main) tenant checks whether the holiday home and inventory are complete and undamaged. If something is damaged or missing, the tenant must notify the lessor or the local representative within 24 hours of arrival, who will do their best to repair or exchange it.
The (main) tenant informs the lessor or the local representative in advance of the planned departure time. The lessor or local representative will inspect the holiday after your stay or together with the tenant.
7. CHOICE OF HOLIDAY HOME
7.1. The tenant is responsible for choosing a holiday home that meets their own wishes and requirements and those of the co-tenants.
7.1.2. The lessor can provide the tenant at most with advice, but is not responsible for a holiday home not meeting the accommodation requirements.
8. PETS8.1. Pets are NOT allowed in the holiday home.
8.4. If an unregistered dog or dogs are brought to www.allongueroye.be, the lessor may refuse access to the accommodation.
8.5. The lessor is then not liable for any compensation. All liability is excluded for the compensation of damages suffered by the tenant, including the reimbursement of the rental fee.
9. COMPLAINTS
9.1 Defects that the tenant finds at the holiday home must be notified to the lessor or lessor’s local representative without delay within 24 hours of being caused or discovered.
9.2 If the defect involves properties or conditions of the holiday house that the lessor is responsible for and if the tenant is consequently not enjoying the expected standard of comfort set out in the contract, the lessor is obliged to correct the defect. The tenant must always give the lessor the opportunity to rectify any defects.
9.3 If, in the opinion of the tenant, the complaint is not dealt with satisfactorily by the local representative, the latter contacts the lessor in the circumstances described in article 9.2 and the lessor and tenant seek a mutually acceptable solution.
9.4 The lessor is liable, subject to the restrictions detailed below, if the tenant suffers financial loss owing to the lessor’s failure to fulfil their duties.
9.5 Liability for damages and costs incurred by the tenant(s) carrying out their job or profession is excluded, insofar as the lessor has not committed gross negligence.
9.6 Regardless of the specifications in the previous paragraphs of this article, the liability of the lessor for damages other than injury or death of the tenant is limited to a maximum of the total rental sum paid, insofar as the lessor has not committed gross negligence.
9.7 A complaint communicated to the lessor that was not dealt with to the satisfaction of the tenant is to be notified to the lessor within 4 weeks of departure from the holiday home. Photographs and other evidence must be appended.
9.8 Complaints received later cannot be taken into consideration.
10. Liability of the lessor
10.1 The lessor is not liable for loss and/or theft (including money), damages to their belongings and/or damages through injury that the (main) tenant suffers for whatever other reasons.
10.2 The use of all facilities and services in/at the holiday home is without exception at the tenants own risk.
10.3 The lessor is not liable for claims for damages that are based on the fact that the rented accommodation does not meet the wishes and requirements of the tenant.
10.4 The lessor can accept no liability for unexpected (building) activities in the neighbourhood of the booked holiday home, work on access and/or main roads, noise for example through neighbours, church bells, cars, agricultural vehicles, disturbances caused by vermin and/or environmental problems in the surroundings of the accommodation.
10.5 Obvious errors or mistakes on the website(s) are non-binding for the lessor.
10.6 The lessor does not guarantee the correctness of (photo) material provided by third parties.
10.7 The website contains hyperlinks to other websites. The lessor is not responsible for these and accepts no liability for the lawfulness, availability and correctness of the content on these websites. The content of these webpages is not part of the contract.
10.8 It is assumed that the tenant is aware of local laws and regulations. The lessor is not liable for the consequences of any possible infringements of such regulations by the tenant.
10.9 The lessor is in no case liable for damages that can be claimed due to an insurance policy such as a legally required third-party liability insurance, travel insurance or cancellation insurance.
10.10 Apart from the details in article 6, the lessor is free to give the (main) tenant supplementary regulations regarding the use of the holiday home and all associated facilities.
Liability of the tenant
10.2.1. The (main) tenant is liable for any damages that occur during the stay in the holiday home, either to the holiday home, its furnishing or any associated amenities and items. This applies regardless of who caused the damage. The handling of such damages takes place in the first instance between the local representative and the (main) tenant.
10.2.2 If the rented holiday home is used improperly or not left in the required condition, any costs incurred are charged to the (main) tenant.
10.2.3 If damages are not raised with the lessor’s local representative, the lessor is entitled to make the tenant liable for damages caused. All associated costs are borne by the tenant named on the confirmation invoice.
12. APPLICABLE LAW
12.1.1. For contracts agreed, amended or added to base on these general (rental) terms, Belgian law applies, insofar as another law is not applicable due to compulsory regulations.
12.1.2. All disputes relating to the contract are presented exclusively to the responsible court in Antwerp, Belgium, provided it is not a dispute for which the parties cannot choose the responsible court. In that case the court determined by law is responsible.
13. CANCELLING THE CONTRACT
13.1. The lessor is entitled to cancel the contract without notice in writing by e-mail and to request the immediate vacating of the holiday house if the tenant neglects their obligations of care towards the holiday home, accommodates more or other people and/or animals in the holiday home than those permitted in the contract, or damages the holiday home, causes disturbances or does not meet their duties as a tenant in any other way. In such as case, the tenant has no claim to a reimbursement of the rental fee (not even partially) and is obliged to compensate for the damage suffered by the lessor owing to their behaviour or negligence.
13.2. If the lessor cannot hand over the holiday home owing to circumstances beyond their control, the lessor has the right to cancel the contract and the rental fee is refunded to the tenant, without any further damages due.
14. FINAL CLAUSES
14.1. The tenant is not permitted to sublet the villa or to allow third parties access for use.
14.2. If the lessor refers to a clause of the general (rental) conditions in a case, but then deviates from it, it does not mean that these general (rental) conditions cannot be referred to also in subsequent cases.
14.3. All the offers and contracts to which these rental conditions apply in full or in part, as well as their implementation, are subject exclusively to Belgian law.

Cancellation:
The tenant may terminate the contract at any time, subject to payment of liquidated damages to be determined as follows:
• Up to 60 days before arrival: 30% of the rent
• Between 60 days and 30 days before arrival: 50% of the rent.
• Between 30 days and 14 days before arrival: 80% of the rent.
• Within 15 days before arrival: 100% of the rent.
In case of a cancellation the part of security deposit already paid will be refunded.
It is recommended to take out cancellation insurance