CANCELLATION POLICY / HOTEL POLICIES

Standard Rate:
Cancellation 30 days prior to the date of arrival, we will charge only an administration fee of 25 Euro (this 25 Euro do not includes the credit card and bank transfer fees we payed for your booking and payment, also it does not included any transfer fees for the devolution of already paid amounts / this fees will be charged additionally.)

Between 30 days and 15 days prior to arrival a 50% of the total bill will be reimbursed. 15 days prior arrival there is no reimbursement at all.

Non Refundable Rate:
Those bookings made with less than 15 days before the date of arrival are not refundable.

Bookings for special events, incentives, conferences or similar
Free of charge up to 4 weeks prior the date of arrival , after this time we'll charge 100% the room rate if we could not sell the room.

Group booking ( 3 rooms and more ):
The cancellation is free of charge 30 days prior to the date of arrival. If one or more rooms are cancelled, the total amount will be charged.
If the number of rooms is reduced, the hotel will be able to reconsider the rates for the remaining rooms


Important information :
ARTeHOTEL, is a small luxury Boutique hotel therefore we expect from our guest to respect the privacy of the other guests in our Hotel. -
- No parties are allowed at the premises,
- no additional persons are allowed in the room if they have not been booked during the original reservation
Checkout time latest 11:00, check in time from 15:00 on,
We have 24h reception
Breakfast is not included in the prices (except in special offers where mentioned)
Breakfast available from 7:30 to 11:00
Snacks and Bar service available from 10:00 to 23:00
All Rooms are no smoking rooms


Guests are required to show their Passport and Visa and credit card upon check-in.
Please note that all Special Requests are subject to availability and additional charges may apply. Please inform us in advance of your estimated time of arrival and any special requires
Airport Transfer available 24h
Only written agreements are valid, verbal and phone agreements will not be accepted

- Languages spoken: Spanish, English, French, and some German


1-2018 - ARTeHOTEL


Privacy
We will not use any of your personal details for any other reason as just for your booking, and the mandatory communication to the immigration office in Cuba.

All details of the ARTeHOTEL and address you will find on our website - on "Contact"

Booking a room in ARTeHOTEL

You have several possibilities to book rooms in our Hotel

1. Direkt booking via our Web-Side
direkt booking will be executed via our Spanish-Representative: Casablanca-de la luz SL
Bank transfers and Credit Card payments will be done directly to Casablanca de la luz SL

2. Booking over our Partner-Channels
Booking.com, Expedia, HRS...

- If you are activate a booking with Expedia an Booking.com you will pay directly to them.

- When you do a booking over HRS, we will contact you after the booking and we will verify your credit card.
Your Payment for the booking have to be done on arrival before going to your room.

We are looking forward to welcome you!
The ARTeHOTEL TEAM