GENERAL TERMS AND CONDITIONS OF SEASONAL RENTAL – LES APPARTEMENTS FÉNELON

Welcome to the world of Les Appartements Fénelon, where comfort, peace of mind and genuine hospitality are at the heart of everything we do. To guarantee every guest an enjoyable stay that lives up to our commitments, these general terms and conditions set out the rules for using our accommodation. They are deemed to be fully accepted as soon as a booking is confirmed.

ARTICLE 1. GENERAL PROVISIONS
Under no circumstances may the tenant claim any right to remain in the premises once the period initially agreed in this contract has expired.

ARTICLE 2. USE OF THE PREMISES
Check-in is from 4 p.m. onwards, the time at which the property is prepared for your arrival. Check-out is required before 11 a.m. so that rigorous cleaning can be carried out before the next guests arrive. Any over-stay without prior agreement—even of only a few minutes—may be invoiced at €20 per half-hour begun, in order to protect the establishment’s logistics.
During the stay, the tenant undertakes to enjoy the premises peacefully, respect the neighbours’ tranquillity and use the accommodation solely as a temporary dwelling.
The premises are strictly non-smoking. Smoking inside the property (including near windows) is strictly forbidden and will result in a €100 flat-rate deduction from the security deposit.
The tenant agrees to leave the property in a reasonable state of cleanliness, with dishes washed and bed linen stripped. Additional cleaning fees of €20 may be charged after departure in the event of abuse.
The tenancy may under no circumstances be transferred to third parties.
For same-day bookings, an identity document (passport or national ID card) must be provided. Failure to cooperate may lead the agency to terminate the contract without notice or compensation.
The agency shall provide accommodation compliant with its description and maintain it in good order.
Utilities (water, electricity) are included in the rental price.
Bed and bath linen are included.
The tenant must comply with the house rules, notably regarding noise, waste sorting, and the use of any allocated parking space.
No parties may be hosted in the property. Breach of this rule may lead to immediate termination of the contract and an automatic €300 deduction from the deposit.
Household linen, crockery or furnishings may not be taken outside the property.
All remarks concerning use of the property must be made in writing.
If the house rules are breached, the agency may terminate the contract without notice or compensation.

ARTICLE 3. SECURITY DEPOSIT AND FINANCIAL LIABILITY
A bank imprint (not charged) will be taken as security. Failing this, a cheque or cash deposit of €300 may be required before entry. This amount covers any damage, loss, theft, deterioration or reinstatement caused by improper use of the premises.
The tenant is fully liable for any damage caused to furniture, bedding, equipment, walls or any other part of the property. Where damage or loss is found, the sum retained may be flat-rate (€150 minimum, covering replacement items and administration costs) or based on the actual cost on presentation of receipts. If the damage exceeds the deposit, the tenant agrees to pay the balance immediately.
Any item missing from the inventory after the tenant’s departure (crockery, appliances, linen, décor, furniture, etc.) will be deemed stolen, unless previously reported and justified. The replacement value (new for old) will be deducted from the deposit, with a minimum of €50 per item. In the event of obvious theft (coffee makers, appliances, large quantities of linen, etc.), the agency reserves the right to lodge a criminal complaint for theft and breach of trust.
By accepting this contract, the tenant acknowledges that the removal of any item belonging to the property constitutes an offence liable to prosecution.

ARTICLE 4. IDENTIFICATION OF OCCUPANTS
The booking is made for a specific number of people as stated at reservation. Any undeclared additional person may be refused or give rise to a surcharge calculated pro-rata based on the current rate and deducted from the deposit. If not regularised, access to the property may be refused or interrupted. For security reasons, a current ID document (ID card or passport) may be required, particularly for last-minute bookings. If it is not provided, the agency may refuse entry without refund.

ARTICLE 5. PETS
Pets, even domestic, are not allowed in our properties except in the “Claude Monet” apartment and only with prior written consent. Failure to comply will incur a €150 flat-rate fee for disinfection and restoration. An unauthorised animal also constitutes grounds for immediate termination of the contract without refund.

ARTICLE 6. INVENTORY, CONDITION REPORT AND MAINTENANCE
A condition report is deemed to have been carried out at both check-in and check-out. The tenant has three hours from arrival to report any anomaly or malfunction. After this period, the property is considered accepted in good condition. On departure, the tenant may request a check-out inspection at least three hours in advance.
Any damage must be reported to the owner or agent within 24 hours of its occurrence.
The tenant shall not repair or replace damaged items without the owner’s consent and undertakes to reimburse the full replacement value of any furniture or equipment broken, cracked, chipped or abnormally worn during occupancy.
Damage to mattresses, paintwork, floors, ceilings, windows or garden equipment is expressly included. If total damage exceeds the deposit, the tenant agrees to pay the difference.
The inventory of equipment and items present in the property is binding on the tenant. Any item missing or replaced without permission at departure will be treated as an unjustified shortage or unauthorised removal and may lead to a deduction from the deposit or legal action in accordance with Article 3.
The tenant is therefore invited to notify the agency within three hours of arrival of any missing item or anomaly; after that, the inventory is deemed complete and accurate.

ARTICLE 7. PAYMENT
The full rental amount must be paid before the keys are handed over. Payment constitutes full acceptance of these general terms, which no-one may claim to ignore for lack of reading.
In the event of non-payment and in accordance with Article L441-10 of the French Commercial Code, a fixed recovery fee of €40 will be automatically charged to the tenant, without prior notice, in addition to any applicable late payment interest. Any additional recovery costs incurred may also be charged upon justification.

ARTICLE 8. CURTAILMENT OF STAY
Should the tenant decide to leave before the contract end date, no refund shall be due. The same applies if the property is rendered unusable through the tenant’s fault (fire, damage, etc.).

ARTICLE 9. CANCELLATION POLICY
If the tenant cancels:
Less than 7 days before arrival: no refund.
More than 7 days before arrival: partial refund less 10 % of the total amount for administrative fees.
In case of no-show at the agreed time (and no prior notice within a reasonable timeframe), the booking is deemed cancelled, the property re-advertised and any amount paid retained.
If cancellation is initiated by us (major technical problem, unavailability, force majeure), a full refund will naturally be issued.

ARTICLE 10. INSURANCE
The tenant is fully liable for any direct or indirect damage caused during the stay. It is the tenant’s responsibility to check that their home insurance covers holiday rentals. In the event of a claim, a report must be made within 24 hours, with supporting documents. A copy of the insurance claim may be requested.

ARTICLE 11. GUEST REVIEWS AND COMMERCIAL PRESSURE
We value your feedback and encourage constructive comments. However, any attempt at blackmail, threat or pressure to obtain an undue advantage (discount, free stay, refund) under threat of a negative review constitutes attempted extortion and may incur a €200 flat-rate charge for moral and commercial prejudice. The agency reserves the right to initiate legal action, especially in the event of repeat offences.

ARTICLE 12. SERVICE INTERRUPTIONS BEYOND OUR CONTROL
We strive to provide the best possible experience, yet unforeseen events may occur despite our vigilance. We cannot be held liable for service interruptions or inconvenience caused by events beyond our control: widespread power cuts, municipal water outages, intermittent internet failures, or public works in the vicinity.
Likewise, if an appliance breaks down despite normal use and regular checks (TV, router, household appliance, etc.), we commit to acting promptly to remedy the situation within our means.
Such exceptional circumstances cannot give rise to financial compensation unless they render the property totally uninhabitable for more than 24 consecutive hours. In that case, a goodwill gesture or partial refund may be offered on a case-by-case basis, in a spirit of fairness and good faith.
Our priority remains your comfort and satisfaction—within the limits of what reality allows.

ARTICLE 13. THEFT, LOSS OR DAMAGE TO PERSONAL BELONGINGS
Les Appartements Fénelon accept no liability in the event of theft, loss or damage to tenants’ personal belongings, whether inside the property or in communal areas of the building. Tenants must take all necessary precautions to secure their property, notably by locking doors and windows whenever they leave.
No refund or compensation can be claimed except in cases of proven negligence by the agency. Tenants are advised to take out insurance covering their personal effects for the duration of their stay.
If theft or intrusion is suspected, the tenant must notify the agency immediately and file a police report. A copy of the report may be required for any subsequent processing of the case.

These conditions aim solely to ensure a smooth, fair and respectful stay for all. Everything is done to welcome you in the best possible conditions—provided that everyone plays by the rules.