1 Introduction
Welcome to Clecici Concierge. These Terms of Use (TOU) and General Sales Conditions (GSC) govern all services provided by Clecici Concierge as a service provider and subcontractor on behalf of property managers and owners.

2 Services
Clecici Concierge offers property management and maintenance services, including the collection of security deposits from travelers prior to their arrival. These services are performed on behalf of our clients, who are property owners and managers.

3 Security Deposit

3.1 Collection of the Security Deposit
Before arriving at the property, travelers will be required to provide a security deposit. This deposit will be taken in the form of a credit card authorization via the secure payment terminal Stripe. The amount of the security deposit is noted in the property listing descriptions on the booking platforms and is known to the traveler.

3.2 Timing of the Deposit Collection
The security deposit is requested starting two days before the traveler's arrival.

3.3 Use of the Security Deposit
The security deposit covers any damages, theft, or violation of property rules committed by the traveler. In the event of damages or theft, the corresponding amount will be automatically deducted from the security deposit. A processing fee of 3% plus 25 cents will apply to the amount charged to the traveler.

In cases of rule violations, tobacco odors, or properties left dirty, the entire security deposit may be withheld.
3.4 Condition Report
The condition report conducted by the cleaning staff after the travelers' check-out is deemed valid. If the traveler does not report an issue in the accommodation with supporting photos within one hour of their arrival, they will be held responsible for any damage or loss of items identified after their departure.

3.5 Penalties
The following penalties will be applied and deducted from the security deposit:
● Loss, damage, or non-return of keys: €200
● Dirty accommodation upon return: €30 per additional cleaning hour
● Presence of smoke in the accommodation: full retention of the security deposit
● Trash bins not emptied: €25
● Beds not stripped, lights left on, windows open: €25

3.6 Exceeding the Security Deposit Amount
For any damage or theft exceeding the amount of the security deposit, the traveler agrees to activate their liability insurance. If the traveler fails to connect the owner with their insurance, the owner may pursue legal action against the traveler in the courts of their jurisdiction.

3.7 Access to the Accommodation
Without a security deposit, the traveler will not be allowed access to the accommodation.

4 Responsibility of Cledici Concierge
Cledici Concierge cannot be held liable in any way by either party in the event of disputes.

5 Acceptance of Terms
Using the services of Cledici Concierge implies full and unconditional acceptance of these Terms of Service (ToS) and General Terms and Conditions (GTC).

6 Modification of Terms
Cledici Concierge reserves the right to modify these ToS and GTC at any time. Changes will take effect as soon as they are published online. It is advised to regularly check this page to stay informed of any updates.

7 Governing Law and Jurisdiction
These ToS and GTC are governed by French law. Any disputes regarding their interpretation and/or execution will fall under the jurisdiction of the competent courts of the owner’s location.

8 Contact
For any questions or requests for further information, please contact us at: contact@cledici.fr.

These ToS and GTC are designed to protect the interests of Cledici Concierge as well as those of the property owners and managers we work with. By using our services, travelers accept these conditions and commit to adhering to them.