Sehr geehrter Gast,

durch die Buchung oder Reservierung von Zimmern in unserem Hotel haben Sie einen
Gastaufnahmevertrag, dessen wesentl. Inhalt sich nach § 535 BGB bestimmt, geschlossen und der für beide
Vertragsteile bindend ist. Gemäß den Vorschriften des deutschen Hotel- und Gaststättenverbandes e. V. (DEHOGA) gelten folgende Regelungen:
Falls die Reservierung storniert wird oder bei Nichtanreise des Gastes stellen wir 80% des vereinbarten
Zimmerpreises für die Vertragsdauer in Rechnung. Wir bemühen uns jedoch die nicht in Anspruch genommenen Zimmer nach Möglichkeit
weiterzuvermieten, so dass für Sie dann die Stornokosten entfallen. Kulanterweise gewähren wir folgende kostenfreie Stornofristen, falls keine anderen Vereinbarungen schriftlich getroffen wurden.:

Kostenfreie Stornierung möglich:
6-10 Zimmer 1 Monat vor Anreise
3-5 Zimmer 2 Wochen vor Anreise
1-2 Zimmer 2 Tage vor Anreise

neral Terms and Conditions (template Dehoga)

1. SCOPE OF APPLICATION
1.1 These Terms and Conditions apply to contracts for the rental of hotel rooms for lodging purposes and other services provided by the hotel (hotel accommodation contract).
1.2 The subletting or reletting of the rooms provided as well as their use for purposes other than accommodation shall require the prior consent of the hotel in text form.
1.3 The customer's general terms and conditions shall only apply if this has been expressly agreed in text form in advance.

2. CONCLUSION OF CONTRACT, CONTRACTING PARTIES, STATUTE OF LIMITATIONS
2.1 The hotel is free to confirm the room reservation in text form.
2.2 The contracting parties are the hotel and the customer. If a third party has ordered on behalf of the customer, he shall be liable to the hotel together with the customer as joint and several debtors.
2.3 All claims against the hotel are subject to a limitation period of one year from the start of the statutory limitation period. Claims for damages shall become statute-barred after five years. The reductions in the statute of limitations do not apply to claims based on an intentional or grossly negligent breach of duty by the hotel.

3. SERVICES, PRICES, PAYMENT, SET-OFF
3.1 The hotel is obligated to keep the rooms booked by the customer available and to provide the agreed services.
3.2 The customer is obligated to pay the applicable prices of the hotel for the provision of the room and the other services used by the customer. This also applies to services and expenses of the hotel to third parties arranged by the customer. The agreed prices include the respective statutory value-added tax.
3.3 The hotel may make its consent to a subsequent reduction requested by the customer in the number of rooms booked, the hotel's services or the customer's length of stay conditional upon an increase in the price for the rooms and/or for the hotel's other services.
3.4 Invoices of the hotel are payable without deduction within 14 days from the date of sending the invoice. In the event of late payment, the hotel shall be entitled to charge a lump sum (late payment fee, handling fee) in the amount of 25.00 Euro.
3.5 The hotel is entitled to demand an advance payment or security deposit from the customer upon conclusion of the contract.
3.6 In justified cases, e.g. payment arrears of the customer, the hotel is entitled to refuse further services.
3.7 The customer may only offset or set off an undisputed or legally binding claim against a claim of the hotel.

4. cancellation of the customer (cancellation, cancellation and no-show)
4.1 Withdrawal of the customer from the contract concluded with the hotel requires the consent of the hotel in text form. If this is not done, the agreed price from the contract must be paid even if the customer does not use contractual services.
4.2 If the hotel and the customer have agreed on a date for the cost-free withdrawal from the contract in text form, the customer may withdraw from the contract until then without triggering payment or damage claims of the hotel. The customer's right to withdraw from the contract shall expire if he does not exercise his right to withdraw from the contract in text form vis-à-vis the hotel by the agreed date.
4.3 In the case of rooms not used by the customer, the hotel shall credit the income from renting these rooms to other parties. If the rooms are not rented to other parties, the hotel may charge 100% of the contractually agreed remuneration.
4.4 A right to withdraw from the contract concluded with the hotel expires from two weeks before the contractually regulated day of arrival. Note: According to Directive 2011/83/EU of the European Parliament, Article 16, the 14-day right of withdrawal does not apply to hotel bookings. The cancellation conditions of the hotel apply.

5. CANCELLATION BY THE HOTEL
5.1 If it has been agreed in text form that the customer can withdraw from the contract free of charge within a certain period of time, the hotel is also entitled to withdraw from the contract for its part within this period of time (e.g. failure to make contractually agreed advance payment).
5.2 In the event of a justified withdrawal by the hotel, the customer shall not be entitled to claim damages.

6. ROOM PROVISION, HANDOVER AND RETURN
6.1 The customer does not acquire a claim to the provision of specific rooms, unless this has been expressly agreed in text form.
6.2 Booked rooms are available to the customer from 2:00 p.m. on the agreed day of arrival. The customer has no right to earlier provision.
6.3 On the agreed departure day, the rooms must be vacated and made available to the hotel by 10:30 a.m. at the latest. After this time, the hotel may charge 50% of the full accommodation price (list price) for the late vacating of the room for its use in excess of the contract until 2:00 p.m., and 100% thereafter.
6.4 Non-smoking rooms
Our rooms are non-smoking rooms and are also marked as such), smoking in this room or suite represents a use in breach of contract, which will be
will be punished with a lump sum penalty of 200,00 €. By this fee we involve the guest in the
cleaning costs (curtains, furniture, etc.). If the room cannot be rented on the same day because of the strong smell of smoke
an additional night will be charged according to the hotel tariff.

7. PETS
7.1 Pets or dogs are allowed in some rooms upon request for a cleaning fee of 8,00 € per pet/day. We kindly ask the guest to inquire in advance in writing about the accommodation of his/her pet(s) and to obtain the corresponding written confirmation as well as to bring blanket(s) or basket(s) for his/her pet(s).
7.2 Since we provide some hotel rooms for allergy sufferers, animals may not be accommodated in such rooms. In case of non-observance, e.g. accommodation of a pet without prior notice, an extra cleaning fee of 150.00 € is due.
7.3 In the case of larger or long-haired animals/dogs, the hotel also reserves the right to charge a separate cleaning fee, especially if the pet owner lets his pet on the hotel bed or chairs and sofas, if he washes his pet in the shower or bathroom or the like.
7.4 All damages caused by the animal shall be borne by its owner or the hotel guest in whose room the animal has stayed.
7.5 In the event that the Guest's room or suite cannot be cleaned within the usual cleaning hours between 8 a.m. and 2 p.m. on weekdays and between 9 a.m. and 11 a.m. on Saturdays, Sundays and holidays due to the presence of the Guest's pet, the Guest shall have no claim to room cleaning and no claim to a discount due to the failure to clean the room.
7.6 The hotel refuses to have the room or suite cleaned in the presence of the pet if the owner or the guest is absent. Also in this case, there is no right to a price reduction due to non-successful room cleaning.
7.7 If, due to § 12 paragraphs 6 and 7, cleaning is not possible on several days for the aforementioned reasons and a final cleaning becomes necessary as a result, the guest or pet owner is obligated to pay € 120.00 for the final cleaning.
7.8 Bringing animals into the breakfast room is not allowed.

8. LIABILITY OF THE HOTEL
8.1 The hotel is liable for its obligations under the contract. Claims of the customer for damages are excluded. Excluded from this are damages resulting from injury to life, body or health if the hotel is responsible for the breach of duty, other damages resulting from an intentional or grossly negligent breach of duty by the hotel and damages resulting from an intentional or negligent breach of typical contractual duties by the hotel. In the event of disruptions or defects in the hotel's services, the hotel will endeavor to remedy the situation upon knowledge thereof or upon immediate complaint by the customer. The customer is obligated to contribute what he can reasonably be expected to do in order to remedy the disruption and keep any possible damage to a minimum.
8.2 The hotel shall be liable to the customer for items brought into the hotel in accordance with the statutory provisions. Accordingly, the liability is limited to one hundred times the room rate, but not more than € 3,500, -and differently for money, securities and valuables not more than € 800, -. Money,
8.3 Insofar as the customer is provided with a parking space in the garage or in a hotel parking lot, even for a fee, this does not constitute a safekeeping agreement. In the event of loss or damage to motor vehicles, trailers, motorcycles or trailers and their contents parked or maneuvered on hotel property, the hotel shall not be liable, except in cases of intent or gross negligence.

9. FINAL PROVISIONS
9.1 Amendments and supplements to the contract or these General Terms and Conditions shall be made in text form. Unilateral amendments or supplements by the customer shall be invalid.
9.2 The place of performance and payment shall be the location of the hotel.
9.3 German law shall apply. The application of the UN Convention on Contracts for the International Sale of Goods and the conflict of laws or similar is excluded.
9.4 Should individual provisions of these General Terms and Conditions be or become invalid or void, this shall not affect the validity of the remaining provisions. In all other respects, the statutory provisions shall apply.

Chemnitz Status April 2023