We thank you for your reservation. Please take note of our sales policy:
• Valid credit card required as your reservation guarantee.
• Guarantee prepayment is accepted to confirm your reservation.
• Check-in time is 15:00 to 22.00 on arrival day.
• Check-out time is before 10:30 on departure day.
• Late check-out may result in extra charge.
• The final accounts settlement is due at check-in, cash or credit card
• Room rates include local tax and service charges.
• Should you wish to modify or cancel a confirmed reservation, you can do it online, subject to the Cancellation policy.
* Animals and pets are not allowed.
* City tax is included in room price.
* The child sleeps with parents / parent in the bed.
* No possibility for an extra bed in the room.
* Guests are required to show a photo identification and credit card upon check-in.
* Please note that all Special Requests are subject to availability and additional charges may apply.
* Hotel/accommodation/Agency reserve the right to pre-authorize a credit card prior to your arrival.
Please do not hesitate to contact our reservation office at the following e-mail address: info@rentergo.hr for any additional info.
Hotel/accommodation/Agency reserves the right to reject, cancel or modify reservations where it appears that the above contain or have resulted from a mistake or error.

In case of a booking cancellation made by the Guest, Agency will charge the following amounts:
• 30+ days before arrival: Agency makes a refund of the paid deposit reduced by the cost of the bank transfer
• 29-15 days before arrival: Agency retains 10% of total reservation price (paid advance payment)
• 14-0 days before arrival: - 100% of the total booking price
• ‘no-show’ - 100% of the total booking price