CANCELLATION POLICY

Bookings can be cancelled free of charge up to 14 days before arrival.
Bookings cancelled or amended within 14 days before arrival will result in the chage of full charge of the booking.
Non-arrivals will result in the full charge of the booking.
Taxes and additional charges: VAT included.

Non-refundable rate: If you choose to change or cancel this booking you will not be refunded any of the payment.

Terms and Conditions


House Rules
 
As a client we kindly ask you to have a look at the House Rules thoroughly in order to avoid any problems. Our main objective is for our clients to have a good experience in Marbella.
 
Please don't smoke in the apartment. Smoke on the terrace if there is one or outside the building.

Please respect our neighbours and other guests – some guests may not be in Marbella on holidays. Please respect the noise levels in the stairs as well as in the apartments. Parties are strictly not allowed.

Quiet hours:

Monday - Friday 22:00 to 9:00
Saturday - Sunday 24:00 to 10:00
 
Please turn off the air-conditioning, lights and appliances if you leave the apartment, and do not operate the air-conditioning with the windows open; we try to be as environmentally friendly as possible.
 
Although this is a safe neighbourhood, we always recommend you to lock the doors securely behind you and only take what you need with you for the day.
 
You are expected to leave the apartment in a reasonable condition, specially the bathroom and kitchen. 
 
Please be careful with the keys:
If you lose the keys or get them stolen, we will have to replace the lock. An 90 EUR fee will be deducted from the deposit.
 
Please note that the check out time is at 11:00 as we need to clean the apartment from 11:00 to 15:00 prior to the next check-in. 
 

Apartment Policies 

Check In Requirements
In order to check in you must present your ID or passport, the credit card used to make the reservation and/or a written booking confirmation from Marbella Luxury Rentals or one of its partners stating your booking reference number, booking name, type of room, check in/out dates and total amount paid.
Be aware that a booking made directly through Marbella Luxury Rentals is just confirmed after 100% of the total amount of the reservation is charged and we will not recognize any reservations or bookings without a prior payment being made.

Baby Cots and Sofa Beds: Baby cots will be available in the apartment on request. 

Deposit: During your stay we will keep a guarantee on your credit card against any damage or loss of your apartment inventory. We will cancel this guarantee after you check out providing all rules were followed.

All building is non-smoking. Please smoke outside. We will charge you up to 100 euros if you smoke inside the building.

Noise: Make sure the volume of TV or any other electronic device is not too high, especially during normal rest hours – from 22:00 to 08:00 hours. In the case that we must call the police due to noise or inappropriate behavior, you may be asked to vacate the apartment immediately without any refund if we receive complaints.

You are asked to use your accommodation with care and respect, to leave the apartment in the same state as you found it. Please be aware that nothing may be removed from your accommodation and you agree that any missing or damaged items will be charged to you at market price plus a replacement cost fee of 40 euros per item.

You should grant entrance to the staff of Marbella Luxury Rentals in case of emergency or technical problems even if without prior notice.
Marbella Luxury Rentals shall not be liable for any direct or indirect damages that may arise as a consequence of the use of the accommodation by the client, including without limitation, damages, insurance, and losses due to fire, robbery or criminal behavior.

It is strictly prohibited to bring non-registered guests into the apartment that would exceed the agreed booking number. We will charge you 25 euros per person and per night if you do it otherwise.


Arrival Information
 
Customers should inform us, at least 1 week before their arrival, about their expected arrival time. Please provide a contact telephone number, ideally a number you have with you during your journey. We request the client to be available in that number, or else please indicate that you will not will be available at all.

Check In
 
Check in time is between 15:00 and 22:00. In case you need to arrive earlier, we will try to accommodate to your needs. In any case, we cannot guarantee that the apartment will be ready before 15:00.
For arrivals after 22:00, there is an extra fee of 25 EUR.

We remind you to send us your arrival time at least 1 week prior to your arrival.
 
Check Out
 
In order to set up the apartment for the following guests, the flat has to be vacated at 12:00 at the latest. We will try to accommodate to your needs. We will ask you about your estimated check-out time on arrival.
 
Cleaning Fee
 
The price includes a final cleaning, which takes place after the departure, but it does not include daily cleanings. For stays of 7 days and longer, the price includes weekly cleanings with changing of towels and bed sheets. You can order additional cleanings and fresh towels and linen for a small amount.
 
Number of Guests
 
The client will inform Marbella Luxury Rentals of the number of guests included in the booking. Unless agreed otherwise, only the number of persons indicated by the client when booking shall be authorized to use the apartment.
In the event of any infringement of the aforementioned obligations, Marbella Luxury Rentals, at its sole discretion, will be entitled to request the client to leave the apartment, and the client shall have no right to claim any type of compensation.
 
Pets
 
Pets are not allowed

Liability
 
Guests declare explicitly to use the apartment at their own risk and relieve Marbella Luxury Rentals of all deduced claims of compensation.
Marbella Luxury Rentals is not responsible for any valuables brought by the guests to the apartments.
It is the customer's responsibility to leave the apartment in good conditions. The guests are liable for any damages and impairments on the apartment, as far as they exceed signs of wear and tear on normal usage.
In case of major damages, Marbella Luxury Rentals will be authorized to deduct these damages from the security payment. If the damages are higher than the security payment Marbella Luxury Rentals will be entitled to claim for a compensation of damages.
 
Behaviour
 
Parties are strictly forbidden.
In case of irresponsible behaviour, parties or complaints from other guests, Marbella Luxury Rentals shall be entitled to request the client and guests to leave the apartment immediately, regardless of the hour of the day, losing the rest of the nights reserved. In that case, the client shall not have the right to claim any type of compensation.
 
Access to the Apartments
 
In case of scheduled maintenance, we will inform you that someone of our staff will enter your apartment at an agreed time.
Nevertheless, in case of emergency, Marbella Luxury Rentals staff has the right to access the apartment immediately even if it has been impossible to previously inform the client.
 
Keys
 
If you lose the keys or get them stolen, we will have to replace the lock. An 90 EUR fee will be deducted from the deposit.


You'll be asked to pay the following charges at the property:

Deposit: EUR 200.0 per stay


REGISTRO DE ACTIVIDAD TURÍSTICA: CTC-2018186730