Non-refundable
The guest will be charged the total price of the reservation if they cancel at any time.
The guest will be charged a prepayment of the total price of the reservation at any time.

Guests are expected to comply with any regulations for use of the apartment. These are available on our website under Terms and Conditions and given below. They are also emailed prior, usually on our automated email that is sent to all bookings. If any guest breaches any of these conditions or the regulations, we reserve the right to request a guest vacate their apartment immediately without refund.

Identification Policy – For safety & security reasons, we require valid photo identification from all occupants/guests prior to arrival and also the same may be asked to present upon arrival. Acceptable forms include a drivers license, passport, and/or proof of government-issued Id card with date of birth. Bookings will be cancelled with no refunds in the event this is not presented. Please contact a member of Stay Inn if you require advise on ways to send sensitive data over the net.

Fraud Policy – The credit card used to make a reservation must be present on the day and prior to check-in to verify identity, along with photo ID. The credit card holder should be present at the time of check-in. Otherwise, a Third Party Credit Card form should be requested, filled and emailed back prior to Guests arrival. Stay Inn Apartments may kindly refuse check-in with no refunds if not adhered.

Age Restriction – Stay Inn Apartments is unable to accept guests under the age of 25, unless authorised by a company or the reservation forms part of a corporate booking. Proof of age or photo identification is required prior to arrival and also the same may be requested again upon. If proof of age is not given prior & upon arrival or if we suspect any guests are under the age-restriction the booking may be cancelled with no refunds. Children under the age of 14 must not be left unattended in a Stay Inn apartment at any time. They should be accompanied either a parent/guardian (proof may be requested). All Family-bookings are asked to contact Stay Inn Apartments to check if exception can be made.

Security Deposit – security deposit will be requested prior to arrival, bookings will be cancelled with no refunds in the event this is not presented. Please note that Maestro, Solo cards or cash payments will not be accepted. The Security Deposit is for damages & incidentals and all additional charges mentioned below. The security deposit starts from £250 and charges can vary. For example, based on the length of stay, exceptions made due to non-compliance of policies or the apartment type guests’ book. The refundable deposit will be automatically released according to your Bank/Credit card issuing Company’s policy. Please note that our refund process may take 5 to 15 business days. We thank you for your patience in advance. Foreign cards can take a longer period. We would kindly ask all guests to check with their respective banks.

Damage to the company’s property –The Guest is responsible for taking reasonable care of the apartment and its content. The Guest agrees to keep the accommodation and any of its content’s in the same state of repair and conditions as at the commencement of the stay. In case of any damaged caused by either negligence or deliberate act of vandalism by the Guest or their party, the card details provided for security deposit will be used for rectifying the damaged plus 30% administration. Should the damage come to light after the Guest’s departure we reserve the right to charge the card details provided upon arrival. Charges may include the loss of revenue if an apartment has to be placed out of order while the repairs are carried out to return the apartment to Stay Inn Apartments standard. Stay Inn apartments will notify the tenant by email within a 2-weeks and sometimes could take a longer period of the tenant’s departure, providing a detailed breakdown of the applicable charges and the costs of rectifying them. Some apartments could have minor permanent marks and other marks due to wear and tear. We ask all guests to send us or keep any picture evidence if they spot them though we very well know then in advance.

Lost Property – Stay Inn Apartments will keep left property on-site for the period of one week. After that time if the Guests do not claim the left property it will be disposed.

Loss of Guest Property – Stay Inn Apartments is not liable for loss or damage to any of Guests’ belongings during their stay in our apartments. Stay Inn Apartments also cannot be held responsible for loss, damage or theft of Cash, jewellery or other valuables left unattended in guest apartments.

Occupancy – the number of guests stated on the booking confirmation should only occupy the apartment. Our security staff will only allow access to those guests whose ID’s we have on file.

Party & Gathering Policy – We also regret to inform Guests that reservations for stag, hen parties or all other types of social gatherings are not permitted. Stay Inn has strict No-party and No-gathering policies at all our locations/apartments. Bookings will be subject to a cancellation with no-refunds. All and any type of social gatherings is not permitted. If the Management is made aware that the maximum occupancy was exceeded during the stay, Guest will incur a fee of £100 per extra person and will be asked to leave the apartment/premise immediately. Also the total security deposit will be retained/forfeited with no refunds.

Visitor Policy – No visitors are permitted in the apartments during anytime of the stay. Please see our Occupancy policy above for penalty fees and charges. Our properties are regularly patrolled. Our security staff will only allow access to those guests whose ID’s we have on file.

Conduct & Noise Policy –All guests are responsible for respecting neighbours and its surroundings by keeping the noise to a reasonable level before 11.00 pm and refrain from making noise thereafter. Night hours are 11.00 pm until 7.00 am (GMT). In the event when Guest and its party refuse to vacate the property, having been asked by Stay Inn Apartments, the police will be asked to attend. The Guest will not be entitled to a refund for the remaining number of nights and additional charges may apply in cases like noise complaints from the residents, disorderly or immoral behaviour. We reserve the right to decline any bookings where we have the reason to believe that the Guest will not use the apartment responsibly or will intend to use our premises for illegal and unauthorised purposes. Angry, abusive, threatening Guests or Guests under the influence of alcohol or illegal substances will be refused entry.

Pets – Regrettably, no pets other than registered guide and hearing dogs belonging to those with visual and hearing impairment are allowed in any of the apartments under any circumstances.

Special Requests – are subject to availability and additional charges may apply.

No Smoking policy – throughout our locations/apartments. Guests could face a fixed penalty notice of £50 or a fine of up to £250 and may also include additional cleaning costs.

Cleaning – A weekly clean is included in the price for stays longer than 7 nights in apartments. A weekly clean includes change of the linen, towels and general cleaning. Please be advised that washing the dishes and removal of excess rubbish is not included in the service.

Loss of Excel Apartments Property and Additional Charges–

Lost Apartment keys/cards – from £20.00 – 150.00 or more for Key-fobs

Excessive cleaning in Apartment – £30+ (Based on the apartment condition & status)

Smoking fine – £50.00 to £250.00

Disruption / Noise complaints – Subject to Management discretion

Late checkout – £25 per hour (from 11.00 am – maximum until 12.00 noon – subject to availability and have to be requested before 10:30 am on the day of checkout)

Early check-in – £10 per hour (between 10.00 am and 14.00 pm – subject to availability and have to be requested and confirmed by us in advance)

Damages made to the apartment during Guests stay will incur a fee.

Damage to the apartment or any of its contents will be charged to you at cost, plus 30% administration fee which will be deducted from the card details provided on arrival. Guests must notify us of all damages, lost or broken items or such issues requiring maintenance. (Please note a full breakdown can/will be provided upon request).

Thank you

Stay INN Management