【General Policy】

[Pre-payment]
Pre-payment is that we verify your credit card.
If your card is invalid, you will need to provide us with a new credit card information or reply to us with a payment option within 24 hours, or we will have to cancel your booking.
We charge your credit card 7 days before your check in date as our cancel policy.

[Policy of Cancellation ]
100% refund if contacted more than 8 days prior to arrival.
50% refund for contacts 3-7 days prior.
No refunds for cancellations on the day arrival and 3 days before arrival.
During the peak season, no refunds for cancellations on 14 days before arrival.

[Check in and Check out]
Check in : 15:00〜
Check out: 〜10:00
Our reception is closed from 13:00PM to 15:00PM.
You can leave your luggage around the reception before check in and doors are opened daytime including 13PM to 15PM.
If your check-in is expected to be after 21:00, please contact us beforehand.

[Price for child]
Under 12 years old is child.
If child who is under 6 yeas old do not need a individual bedding futon, accommodation fee is free but if he/she need a
individual bedding futon, please book as one child.
However if 2 children who are under 6 years old stay in the same room, we will charge as one child.
If 3 children who are under 6 years old stay in the same room, we will charge as two child.

[Additional charge]
Additional 150yen per night per person as Onsen Tax will be charged all year round.
And 300yen per night per person as Heating fee will be charged from December to April.
(Children aged 12 and under are ineligible)

[Self-Service]
Please note that Raicho is a guesthouse; services such as breakfast are basically self-served.
There are no restrictions to bringing in your own foods/beverages; guest are requested to take care of garbage at their own responsibility.
Please order the self-breakfast till 17:00PM at your check in date.

[For a party of tourists]
We will charge the accommodation fee immediately for the guests who booked for more than 7 person.
Free cancellation is available 15 days days prior to arrival.
No refunds for the cancellations 14 days before arrival.

[Policy of Cancellation ]
100% refund if contacted more than 8 days prior to arrival.
50% refund for contacts 3-7 days prior.
No refunds for cancellations on the day arrival and 7 days before arrival.
During the peak season, no refunds for cancellations on 14 days before arrival.