How does the free trial work?
How do I sign up?
Does Beds24.com charge a commission?
How do we collect a booking deposit?
What if I need help?
Will I be on a contract?
How do guests pay?
I don't have a website. Can I still take online bookings?
What are on request bookings?
Can I enter bookings I take over the telephone or offline?
I have a complicated rate structure, can Beds24.com cope with this?
We close for part of the year, how does that work?
Where can I show my availability calendars?
Can I make my own booking form?
Can I sell multiple properties?
Can I receive an SMS text message on my phone?
How secure is Beds24.com?
How do I pay for my account?
My question was not answered here, where do I get more help?
How does the free trial work?Signing up for the free trial opens a fully functional account. You may use this account to test the availability calendars and make real or test on-line bookings. A free credit is added generally allowing one months usage of the online booking engine. To continue using the system once the credit is consumed you will need to make a payment.
How do I sign up?Choose a user name and enter your email address. A password will be emailed to you and your account is ready to use.
Does Beds24.com charge a commission?No. Beds24.com does not charge you or your guest any commission on bookings. All you pay is a small monthly fee.
How do we collect a booking deposit?You can specify the deposit as a fixed amount, a percentage of the total (up to 100%) or for the first nights value. You can use one of the connected payment gateways to process credit card payments or Paypal.
What if I need help?We have a context sensitive on-line help system that provides instant help for every setting. If you are stuck, send us a message using the 'Contact Support' function in the help section. Customer support is free.
Will I be on a contract?No. There is no minimum payment or sign-up period. Beds24 is a pre-pay, pay as you go service. You may cancel your account at any time. Credit balances are non refundable.
How do guests pay?All payments go directly to the host. You can either collect payments after arrival or use one of the payment options integrated in the system:
- Credit card payments via one of the integrated payment gateways (funds deposited directly to your account, gateway providers will deduct their fee and Beds24 charges a small fee per transaction)
- Payment to your Paypal account (funds automatically deposited instantly to your Paypal account, Paypal will deduct their fee and Beds24 charges a small fee per transaction)
- Securely collect card details without charging them, the card processing must be handled manually by your bank or merchant account